Questions?
(920) 525-2224

primitive & country
home decor

Policies

Order Information

Payments Accepted

Visa, Mastercard, Discover, American Express, Paypal, Check and Money Orders.  All payments are processed securely on our web site or by phone.  

Your orders will be charged when the order is placed.  We offer a combination of items on our web site.  Some are hand made by us at the time of the order and others are in stock and ready to go.  Those items can still include hand made items.  The timeline or availability is placed right by the price on each items listing page.  If your order has both ready to ship and hand made items with a lead time, the order will ship together.  There isn't ususally enough funds paid to split an order into 2 shipments.  If you would like the order shipped that way, please contact us and I'll work with you and more shipping funds may be required from you.   

For hand made items at the time of order placement, please note that during the busy season July-April,  normal lead times can be extended but not to exceed 4 weeks. Business days.  You are always notified when your order has been shipped.  I'm the only one that works here. I do everything for order entry, production, shipping and billing, also while being a Mom and Wife.  I really appreciate your business and it is my job and supports by family...but I also really appreciate the time to get your items made and made right.  Thanks for your understanding of this.   If you haven't heard from me, feel free to email or call to check the status of an order.  

Gainers Creek will appear on your credit card statements when the charge is placed.  The Cvv2 number is required for credit/debit purchases. It is the 3 digit number listed in the signature box on the back of your card.

Paypal payments must be received 24 hours after order placement or the order will be canceled.

Money Orders Or Checks:  (Personal checks are held for 10 business days before items can be shipped. Items that are hand made are not started until payment is received)

Please mail and make payable to the following:

Heidi Stedjee or Gainers Creek Crafts
W5456 Cicero Road
Bonduel, WI  54107

USA

Please include your phone number and email (if available)  for questions and shipment information.

 

Shipping Lead Time:

Hand crafted orders run usually 2-3 weeks, unless stated otherwise in the product description. Shipping time depends on the number of hand crafted items on your order and also the volume of orders I'm currently working on before your order was placed. I'm the only person who works here and manages the business as well.  *If there is a special need, please let me know and I'll do my best to meet that need*

During peak seasons, typically January-April and July-Dec. orders can take 3 weeks or more to complete depending on number of hand crafted pieces. Not to exceed 4 weeks.  Please know that we hand made each item when it's ordered.  We take pride and want to do our very best to make your item special.  

All handmade items are stated that way in the descriptions with Hand made by Heidi, Lynn or Tom. Most Lynn and Tom items are in stock most of the time unless marked otherwise.

Examples of handmade items include: Stack boxes, plates, books, personalized signs, signs, bowl fillers, and more.

Shipping time on commercial made items, which are in stock, usually ship within 1-3 business days. Those items are not handmade by Gainers Creek. These items include: floral, resin, lighting items, linens, and antiques. Also some of my parents items as well that have stock of each.  

Rewards Program:

Place any order and receive points for every purchase made! Accumulate 200 points and receive a $10 gift certificate to spend with us.   They are to be used towards product only at your next purchase. Limit one reward redemption per order. Reward certificates can be earned again and again, points never expire. You will be notified of your points total balance on your order invoice. The rewards program is our little way of thanking you for being a great customer!  Check the HOME page for specials on Rewards points.  We do double rewards sales times and specials.  Check back often...you never know when they'll pop up!

 

Refund Policy:

All hand crafted items are not going to be exactly alike. Many of the items on the web site are to look time worn. Wood items and stack boxes are sanded to give them an antique look. Some wood items may have small knots or cracks to give that primitive country appearance.  Our item descriptions are very detailed, please pay careful attention to the types of materials your items are made out of.  Paper Mache, wood, etc. 

If for some reason you are not completely satisfied with your purchase, please contact me. Returns can be made on some items and you must contact me first before returning any item. Items that can be returned must be packaged in original packaging and insured. Shipping charges are not refundable. Shipping costs back to us are paid by the customer.  

Order cancellations must be made within 24 hours of order placement for full refund as long as the item hasn't already been shipped.  If an item needs to be changed or deleted from your order, you must contact me and we'll work through the change and come to a resolution after the 24 hours has past.  

Refunds of shipping overages are automatically granted if the amount is over $2.00 USD.

Personalized items cannot be returned and it is good to double check the spellings before submitting your orders. If you have made an error, contact us right way. If the item is received and you notice an error, the item can be sent back and fixed at customer cost.  Customer is responsible for the shipping both ways. If it is an error made by Gainers Creek, I will fix it and pay for return shipping or send a replacement out at my cost.

 

Shipping Methods:

USPS Priority Mail or Fed Ex Home Delivery options are available. FedEx Ground is only available if we feel that the address provided appears to be a commercial business or if you contact me otherwise

USPS Priority mail now includes  $50 of FREE insurance as of July 30, 2013, amounts over $50 (total before shipping charges are added) and insurance is desired, please contact us or select it as an option. If package is lost or damaged in shipment and insurance was not chosen, it is not Gainers Creek's responsibility.   If insurance was purchased, I will provide you with the receipt and documents needed to make the claim.

Fed Ex Home delivery does include insurance on each package for the order total value before shipping.

Shipments are packaged by Gainers Creek. I take care of each and every package, it's packaged well and secure. In the event something does happen below are the policies we follow.

I must be contacted within 3 days of any damage claim for Fed Ex or USPS. Please keep all packaging for claim.  Do not throw the box or packing material away until claim is filed.  Photos of damaged goods and or packaging will be required for most claims.  Please be prepared to help with that.  

International Shipments are usually more cost effective to be sent via USPS Priority International Mail.  Custom forms are filed out and duty tax is to be paid by the customer.  If your package happens to way less than 4lbs. I can also provide USPS First Class International.  Any packages over 4lbs must go Priority.  

If you have any questions, please don't hesitate to contact me, Heidi at (920) 525-2224  I'm here to help and answer any concerns you may have.